Speaking English - How to answer the phone

Practice speaking on the phone with me, Emma! Do you know how to speak on the phone? Do you feel nervous talking on the phone? In this survival English video, I teach you common expressions to use on a phone call. By learning these expressions, your telephone conversations will become clearer and you will understand more. You can practice these expressions by taking our quiz.TRANSCRIPT Hello. My name is Emma. And in today's lesson, we are going to be learning some important telephone expressions. Okay? I know a lot of students get very scared when they have to talk on the phone, and it's understandable; it can be very scary when you can't see the person's face when you're talking to them. So one great idea if you're afraid of talking on the phone in English is to memorize key expressions that we use all the time. This way, it will improve your listening, you will know what people will probably say on the phone, and your speaking will improve too. All right? Now, in this video, we're actually going to practice these expressions together. In my pocket, I have my cellphone. All right? So what is going to happen is I will teach you an expression, and then I will pretend to be on the phone, you can pretend to be on the phone too. I will say something, and you say the correct expression to me. All right? So, if you don't understand, that's okay - you will in a moment. Let's get started. Now, when somebody calls you... "Ring, ring, ring, ring" First thing you say is: "Hello?" As in a question. "Hello?" All right? And then what happens? The person who's calling asks a question. They can do this in different ways. I've listed four different ways, the most common. Sometimes they'll say: "Is __________ there, please?" "Is Emma there, please?", "Is Daniella there, please?" "Is Yvonne there, please?" Okay? A very common way. And notice: "please", very important to be polite. You can also say: "This is __________" - Emma - "calling for _________." Whoever you're calling. So, if I'm calling you, I might say: "Oh, hello. This is Emma calling for Daniel", "This is Emma calling for Joseph.", "This is Emma calling for Pete." Okay? So this is a common expression, especially if you're at work, this is the one we would use a lot at work. This one is a little more informal; you'd probably use this one more if you're calling your friends or calling someone in not a business situation. This is also another informal one: "Is __________ in?" So all of these blanks are the name of the person who the caller wants to speak to. "Is Emma in?", "Is John in?", "Is Mary in?" Okay. So, again: "Hello. Is Mary in?" Informal. Last one: "May I please speak to __________?" Emma. "May I please speak to Mary?", "May I please speak to the doctor?" All right? This one is more formal. So we have sort of formal/informal, formal, informal, and last one, formal. All right, so let's get your phone out. All right? Whether you have a real cellphone or your hand, and let's practice a statement. So you're going to be calling me. You're going to use one of these expressions. Pick whichever one you want and practice it. All right? Let's get started. "Ring, ring, ring, ring." "Hello?" Perfect. All right? So you can watch this video again and again; practice, practice, practice until you have it memorized, until it is easy for you. All right, now how do I respond or how..? How does the person you're calling respond? If you say: "Is Emma there, please?" I would say: "Speaking." Which means: "Yes, it's me, it's Emma." I wouldn't say that, I would just say: "Speaking." Or I could say: "__________ speaking. How can I help you?" [SM1]"Emma speaking.", "Emma speaking. How can I help you?" "This is __________." [SM2]"This is Emma." Or: "This is he.", "This is she." All right? So again, these represents the... The name of the person. This... These blanks are names. All right? So let's try one. I want you to pick any of these. All right? Now, I'm sorry - there are so many of you, I probably will not pick your name when I ask this question. So today, I am going to call you all "Bob". I'm sorry if that's a problem, but today, you are Bob. All right? So I want you to either say: "Speaking.", "Bob speaking.", "This is Bob." Just for practice. All right. So get your phone ready. "Ring, ring, ring, ring" So you say: "Hello?" And I say: "Is Bob there, please?" What do you say? Good, very good. All right, so let's learn some more expressions. Okay, great. So we've gone through the first part of a phone call. - "Hello, is Emma there, please?" -"Speaking." All right? Now what? What if someone calls you and you pick up, but they're not looking for you; they're looking for your brother, they're looking for your mother, they're looking for someone else - what do you say?

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Thank you..
I love the way you teach, really appreciable .
Thanks! Reallyhelp me!
Great teacher, thank you!!,
Hej Emma !may we say ,hang on for a wiell please the same as hang on a sec
O can speak English ,but some hord word I forget ,so yell me about that how I can memorize those word in my brain Igetting so dodly and i to always think that I can,t speak someoneso confiuse
Thank you so much mam 🙋😃😄
Nice mis.
Why did no one learn me this years ago?
You are awesome. Thanx Emma
What.... what do you want i'm busy is it important.... be a love and call back later
Good job
Is Nobody there please?Just kidding XD
Thank you for this lesson; i like it so much...
Brilliant you teaching and nice voice tone
You use "OK?" and "OLRİGHT?" words so cute☺
She is my favorite teacher.
Csr for a long time
It was very helpfup. Thanks a lot
Can I also say 'This is speaking' instead of saying 'Speaking'?
I love your clear pronunciation
Wow awesome speech... I like that tips😁
Can we use hang on AND hold on a sec? Both are correct?
Give me your numberI want to talk with you please Emma!
Very nice teaching...Thank youEmma.
Please ,which one I have to use in calling answer or respondthanks
Hey Emma i loved all ur video and i got lot of knowledge from them
Hi emma. i really love your clear pronunciation and your way of expression. very nice. keep it up
Thanks anchor
Thank you Emma 💞💕
Thanks ever so much to you, your wonderful explain,
Just discovered your channel. You're really sweet! Allah bless you and guide all of us to the right path 😊
You have a voice of engaging in video . and the way you teach was awesome . neat and alcohol free. :) Thank you Miss .
But It doesn't make sense when you are using 'cell phone'. You know the receiver already.
British people say on the phone" Hello its David ?!
Thank you so much, you are great 👍
Hello. This is tyqushia calling for emma?
You're the best teacher 😍
Great video for beginners! The only issue is that English beginners fail to understand that much of speaking by Emma giving comments and instructions upper-intermediate level.
What about when someone asks , " is this Bob?" how do we say is so it doesn't sound so informal bc if I say.."this is bob" doesn't it sound funny? Bc im saying the name again?
Nice explanationmedam i like it......
This is a very usefullesson.Thanks a lot.
Im here because im planning to apply as a call center agent,,,and im glad because i found this useful video,,,,thanks for sharing ur video,,,,,its helps me a lot,,,,sorry if my english is not good,,coz im just new here,,,
Thanks you so much with the help of your videos I am able to speak on phone very effectively I appreciate.
How to answer the phone Informal Is Sarah there, please? = Speaking.(Do not say." Yes its Sarah or yes Its me Sarah") Is Sarah in? = Speaking. = Hang on a sec. I will get Sarah. Formal   This is Emma calling for Sarah.May I please talk to Sarah. = Speaking. = One moment please. I will get Sarah. = Just a moment please. I will get Sarah. = I am sorry. She's not here at the moment. Would you like to leave a message.
Thanks very much you're very nice
I love the way u say alright.
I really love you, emma
Hey! i like much your lessons..
Seriosly ...thats fkn American bulls..t standards ...init ??
Hello mam i am riya from india ,can you help to speaking english,,,,,
I love your job and nice to meet you.
I think that the fact that i, a native english speaker, watched this says a lot about me
Hello. May I speak to Emma?
You're gorgeous, and this is very useful. Thanks.
I do not speak English but I feel very happy when I can hear you and I can understand to you, thank you!
1:27 "Waddup, fool?"
What's the most polite way to ask someone to identify themselves on the phone?
I love your channel , you´re the best !
Hello emma, can you make video about american's name. its very difficult to try to pronounce names
Thank you Emma!
Thank you so much! Emma, your lecture is quite helpful to me. I'm a student from Vietnam.
OMG! im bob!
Helpful tips Love you Emma
I lv the way u teach
Nice lesson Thanks.... 👍
I'm new here and I really enjoyed this video.thank you emma ..
Thanks, you gave me confidence by assuring that calling someone isn't that hard
I realy like your way of teaching ... your are realy good teacher....
Hello this is jassi calling for Mr trump.....
The video was really helpful.......cheers...
Emma you're perfect!!!!! Always help a lot!
Thanks emma. it's helpful
Thanks,Emma this is a helpful
Thank you very much for this lesson! May I ask where I can find the rest of the transcript? Because this transcript is only half the video. Thanks!
Emma you`re super !!!
I have already made a group on what's app English conversation group where u will met new people and get the chance to speak over the phone my number is +918120272821
I love you
I loved it
These videos arevery helpul for us
I enjoy all your lessons, and I learn a lot.
Daniyal khan
Oohhh..greet emma...thnk you because i understan what do you mean in your video and i understand your explanition.....i want to learn more in english speaking because i want to a call center agent someday...i hope my dream come true....
Your sooo cute!!! thanks for your class, the most I like from you is that you congratulate us without knowing us. Greatings from Colombia :) !
Emma mamacita,!! Tas relinda frome Barranquilla colombia. Thanks a lot for your classes.
I love your video . Thank you very much and I see your video anytimes.
Who's calling?
Молодец! Спасибо! Всё внятно и понятно!
Its very beautiful conversation ...you are great teacher..thanx ..
Please please please stop saying exsecially. The word is eeeessssspecially, not eeeexxxxspecially. I love your videos, but you do this in almost all of your posts.
I like to see your videos , you are great emma , thank you .
I am confused with " May I please speak to. " as "May" is already polite, with "please" isn't it Toooo much?

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Speaking English - How to answer the phone